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Terms and Conditions of Service
Peppermint Clinic is a trading name of Peppermint Group Ltd, a limited company registered in England & Wales under company number 12163351. Registered office address is 229 High Street, Blackwood, NP12 1AL.
Set out below are the business terms in which Peppermint Clinic provides a service to its clients.
Please ensure that you have read and fully understood our terms and conditions prior to booking a treatment at Peppermint Clinic.
Appointments
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All doctors, nurses and therapists at Peppermint Clinic are trained and approved in accordance with the company’s treatment protocols and therefore Peppermint Clinic does not guarantee continued treatment with a named nurse or therapist.
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Prior to your appointment, we will inform you of any preparation required for your treatment. If you do not follow the guidance this may result in cancellation of your appointment, reduced treatment time, or additional fees being charged. For certain treatments, we ask that you are prepared for your treatment:
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Face treatments:
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All make-up must be removed prior to treatment.
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The practitioner WILL require facial photos to satisfy insurance requirements or discuss your treatment/s with other professionals in order to obtain the appropriate treatment.
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Photographs may be used for marketing purposes. If you are unhappy with that, please advise your practitioner at the beginning of the consultation.
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Laser hair removal:
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Area shaved 24 hours prior to treatment and free of hair.
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Hair must not be waxed or plucked prior to laser hair removal.
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All clients must have a patch test prior to treatment to ensure suitability for the treatment.
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All clients must refrain from fake tan, sunbeds and stay out of the sun for a minimum of 2 weeks prior and post your appointment. If you attend your appointment with any signs of tan, real or fake, your appointment will be cancelled, and your treatment forfeited at the full cost.
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There must be a minimum of 4 weeks between laser appointments.
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You must wear the provided eye protection during your appointment.
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If a block of laser treatments is paid for and the client changes their mind, a partial refund of 90% will be paid back to the client. 10% is kept for administration costs.
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Peppermint Clinic is licensed to operate its laser/s under the guidance of the Healthcare Inspectorate Wales (HIW). https://hiw.org.uk. Peppermint Clinic are inspected regularly by the HIW to conform with Health & Safety and current guidelines set out by HIW
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Peppermint Clinic will endeavour to ensure that your appointment runs on time. However, should we need to cancel your appointment at short notice, we will make every effort to contact you in advance. All treatments cancelled by Peppermint Clinic will be rebooked as soon as convenient for our client.
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If you are unable to attend your appointment, please contact us at least 12 hours prior to your appointment. Any cancellation within 12 hours of your appointment will result in our Cancellation Policy being implemented, which means you can expect to be charged.
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If you do not attend your appointment with no attempt made to let us know, this will result in a loss of your deposit.
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Late arrival to your appointment may result in a reduction in your treatment time, forfeiting your appointment or a charge.
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Please see Cancellation Policy for more information.
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No responsibility is taken by Peppermint Clinic for your personal belongings while you are visiting the clinic. These remain your responsibility at all times.
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Please note that due to the nature of the building, we cannot accommodate wheelchair users or those who cannot climb stairs.
Deposits
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To secure an appointment with Peppermint Clinic, either in clinic, online or over the phone, we will require a fully refundable deposit* to be charged to your credit or debit card.
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Treatment appointments will require a 20% deposit. These deposits are credit against the cost of your booked treatment.
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Exceptions: Booking a treatment from a pre-paid package or course of treatment: no deposit is required, but should you fail to show or cancel within the 12 hour cancellation policy, your treatment will be forfeited.
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All deposits are fully refundable should you need to cancel or reschedule with more than 12 hours’ notice.
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All deposits can be used towards payment for treatment or left on your account for future treatments.
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Should deposits remain unclaimed by the client following twelve months of inactivity, Peppermint Clinic reserves the right to redeem the deposit.
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All deposits that are eligible for a refund, should they be cancelled with more than 12 hours’ notice, will be returned to the client within 48 hours.
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For more information, please see the cancellation policy.
Pricing and Payments
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Pricing: Consultation and treatment prices may vary by clinic and doctor, especially during promotional periods. Please refer to pricing on the website or in clinic.
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Treatment quotations: where a client has been given a quote that is not subject to promotional discounts, this price will be honoured for up to 6 weeks.
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Card payments: We ask that you make payment via card or contactless payment where possible.
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Finance is available via our third-party finance partner Paypal Credit. You can simply select this option at checkout online when purchasing any treatments or courses of treatments.
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Any treatments purchased via Paypal Credit must be made and used within a 6 month period from the date of purchase. Any unused treatments which remain unused after a period of 6 months has elapsed will be forfeited.
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If you have any issues with your Paypal Credit facility you must contact Paypal directly.
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Please note that no personal or financial data is transferred to us or held by us in relation to your facility with Paypal.
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Products purchased from Peppermint Clinic can be returned for a full refund providing the goods are unused, in its original packaging and returned within 7 days of purchase. (Please note some products are exempt from return once bought - check with the practitioner). All refunds will be dealt with within 3-5 working days excluding weekends and bank holidays.
Gift Vouchers
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Gift Vouchers can be made out for any amount but has a minimum spend of £10.
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Gift vouchers can be paid for via bank transfer, cash, card or PayPal.
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Each gift voucher issued by Peppermint Clinic is non-transferable or refundable under any circumstance.
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Each gift voucher issued by Peppermint Clinic has an expiry date set at six months from the date of issue.
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Gift Vouchers are electronic and can be emailed to you or another person with a message. A valid gift voucher must be presented at the beginning of the appointment.
Courses of Treatment
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Payments: All treatments purchased as a course or package must be paid for in full, prior to the first treatment.
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Package or course expiry: All treatments from a course must be taken within 6 months of the date of purchase; any treatments left unused after 6 months will be automatically redeemed and a new package will need to be purchased.
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Package refunds: Value packs or courses of treatment are only refundable for medical reasons. Any refund agreed between the client and Peppermint Clinic is calculated by deducting the full list price of all treatments already taken, plus any charges for non-attendance. The difference will be the refunded amount.
Suitability for Treatment
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We will always assess whether treatment is suitable for you, prior to any treatment being carried out.
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It is the client’s responsibility to ensure that they provide Peppermint Clinic with relevant medical history and medication details prior to each treatment.
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We cannot treat any clients who are pregnant or breast-feeding.
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We generally do not treat patients under the age of 18. There are certain exceptions to this, but this is on the basis of a parent or guardian being present and you must also have a letter from your GP.
Liability
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Peppermint Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.
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Clients will be required to read and sign the relevant consent forms prior to treatment. We are unable to provide any treatment without your written consent.
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It is the client’s responsibility to ensure that they provide Peppermint Clinic with all relevant medical history and medication details prior to each treatment. Peppermint Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.
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The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Peppermint Clinic regarding the after care of a treated area. Nothing in these terms of business shall exclude or limit Peppermint Clinic’s liability for death or any personal injury resulting from Peppermint Clinic’s negligence.
Harassment and Bullying of Staff
Peppermint Clinic operates a zero-tolerance policy against the harassment or bullying of its staff. If you behave in any way that is threatening, intimidating or aggressive towards any staff member your treatment will be cancelled and any deposit forfeited. You will not be allowed to book any future treatments with Peppermint Clinic.
Social Competition Terms & Conditions
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No purchase is necessary to enter this social competition.
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This competition is not affiliated with the social platform of which it has been published.
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We reserve the right to amend or alter these Terms from time to time.
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These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
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Competition details within the social caption such as entry dates, required actions and deadlines form part of these terms and conditions.
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By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
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Any person who is an employee or an immediate family member of an employee of any company or any other person who is directly connected with the organisation of any particular competition is ineligible to participate. Entry is open to residents of the UK except for employees (and their families) of Peppermint Clinic.
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All entrants are to be aged 18 or over.
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The Promoter’s decision is final and binding in all respects on all entrants. No correspondence will be entered into. Entries that do not comply in full with these entry terms and conditions will be disqualified.
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Use of a false name or details will result in disqualification.
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All entries must be made directly by the person entering the competition, no group, mass, or software entries will be accepted.
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All entries must be received by the closing date specified in the competition and entries received after this date will not be put forward for the draw.
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Answers will be entered upon submission. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date.
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We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent.
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Entrants are liable for their costs to access computer networks.
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We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.
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We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.
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Prizes
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If for any reason an advertised prize is unavailable, we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Only one prize will be awarded per household.
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There will be no cash or other alternative to the prize offered and prizes are not transferable.
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The winner’s name will be selected in a random draw, after the closing date, from all correct or appropriate answers and actions received.
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The winner of a prize will be notified within 28 days after the winner has been ascertained.
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Please allow 28 days for delivery of all product-focused prizes.
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If the winner of the competition is unable to take up a prize for any reason or if the winner cannot be notified after reasonable efforts having been made in the 14 days post-competition, then we may dispose of or cancel the prize as we see fit without any liability to the winner for having done so.
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For each competition, only one prize will be awarded per entrant / email address.
Claiming Prizes
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Travel arrangements for any winner to visit the clinic in order to receive their prize are the responsibility of prize winners unless otherwise stated.
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Competition prizes/tickets may be restricted to certain times of the week and year, and unless otherwise stated all prizes must be taken within six months of the date of the competition draw.
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The Promoter may refuse or disqualify any entry (including winning entries) if the entrant concerned or anyone authorised by the entrant to deal with their entry, acts in a way towards the Promoter that the Promoter reasonably considers being inappropriate, unlawful or offensive. If the winning entry is disqualified the Promoter reserves the right to award the prize to another entrant.
Promoter: Peppermint Group Ltd T/A Peppermint Clinic 229 High Street, Blackwood, NP12 1AL.
Cancellation Policy
Our cancellation policy is in place to ensure that we are able to maximise our appointment availability for all of their clients. This ensures that we are able to offer a cancelled appointment time to a client who needs it.
Should you need to cancel or reschedule, we kindly ask that you call us at least 12 hours before your appointment.
If you do cancel or reschedule your appointment at least 12 hours before your appointment please note that it is your responsibility as the client to contact Peppermint Clinic and request a refund of any deposit paid. Deposits are not automatically refunded when you cancel your appointment online so please contact us on WhatsApp, email or text to request a refund. Please allow up to 7 working days for any refund to be processed.
Any no show or cancellation within 12 hours will result in your pre-paid treatment or deposit being forfeited.
The below table indicates the charges within each notice period, which applies:
Booking Type | Notice | Further Information |
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Value packages | No show or cancellation within 12 hours | Clients with a value package will forfeit one treatment for every appointment that is cancelled or rescheduled within 12 hours or in cases of a no show. |
Treatment or Consultation with treatment at the same time | No show or cancellation within 12 hours | Clients who do not attend their appointment, with no attempt to cancel, or cancel or reschedule within our 12-hour cancellation policy, will forfeit their deposit. |
Privacy Policy
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website, mobile app and complete medical and consent forms.
Topics:
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What data do we collect?
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How do we collect your data?
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How will we use your data?
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How do we store your data?
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Marketing
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What is your data protection right?
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What are cookies?
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How do we use cookies?
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How we manage your cookies?
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Privacy policies of another website?
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How to contact us?
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How to contact the appropriate authorities?
What Data do we Collect?
Peppermint Group collects the following data:
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Personal identification information (name, address, DOB, contact numbers, GP details, medical information, email address, signature).
How do we Collect Your Data?
You directly provide Peppermint Group with the data we collect. We collect data and process data when you:
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Register online place an order for any of our products or services.
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Voluntarily complete a customer survey or provide feedback on any of our message boards via email.
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Use or view our website via your browser cookies.
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Via your consultation when you read, complete and sign our consent form.
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Facebook
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Instagram
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Google Analytical
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yell.com
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Any other webpage Peppermint Group is affiliated with.
How Will we use Your Data?
Peppermint Group collects your data so that we can:
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Process your order, manage your account.
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Target a demographic market.
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Email you with special offers on other products and services we think you might like.
Peppermint Group adheres to a strict confidentiality code and will never pass or sell your data to another third-party company without the permission of its client/s.
How do we Store Your Data?
Peppermint Group securely stores your data via a cloud storage facility that is imbedded within our online booking system.
Your personal data including all financial details i.e. credit/debit card information are encrypted and not visible to us. We are unable to obtain full financial details from our system.
Peppermint Group will keep your ‘personal data’ for the time Peppermint Group is trading unless we change our systems when all your data will be securely deleted by the provider. Otherwise, all recent data will be kept for a further 2 years, after this time all data will be deleted.
Marketing
Peppermint Group would like to send you information about products and services of ours that we think you might like or offer.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Peppermint Group from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please inform Peppermint Group or by clicking the unsubscribe button in your email.
What are Your Data Protection Rights?
Peppermint would like to make sure you are fully aware of all your data protection rights.
Every client is entitled to the following:
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The right to access - You have the right to ask Peppermint Group for copies of your personal data. There may be a small admin fee for processing your request.
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The right to erasure - You have the right to request that Peppermint Group erase your personal data, under certain circumstances.
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The right to restrict processing - You have the right to request that Peppermint Group restrict the processing of your personal data, under certain circumstances.
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The right to object to processing - You have the right to object to Peppermint Group processing of your personal data, under certain circumstances.
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The right to rectification - You have the right to request that Peppermint Group correct any information you believe is inaccurate. You also have the right to request Peppermint Group to complete information you believe is incomplete.
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The right to data portability - You have the right to request that Peppermint Group transfer the data that we have collected to another organisation, or directly to you, under certain circumstances.
If you make a request, we have 28 days to respond to you. If you would like to exercise any of these rights, please contact us at via email: contact@peppermintclinic.co.uk
Privacy Policies of Other Websites
The Peppermint Group website contains links to other websites. Our privacy policy applies only to our website/sites, so if you click on a link to another website, you should read their privacy policy.
Changes to our Privacy Policy
Peppermint Group keeps its privacy policy under regular review and places any updates on this website.
How to Contact us?
If you have any questions about Peppermint Group privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: contact@peppermintclinic.co.uk Call us: +44 07368 520079
How to Contact the Appropriate Authority?
Should you wish to report a complaint or if you feel that Peppermint Group has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Your local office can be found searching in your web browser.
Cookie Policy
What are Cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website/s, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org
How do we Use Cookies?
Peppermint Group uses cookies in a range of ways to improve your experience on our website including:
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Keeping you signed in
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Understanding how you use our website
What Type of Cookies do we Use?
There are a few different types of cookies, however, our website uses:
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Functionality – Peppermint Group uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first- party and third-party cookies are used.
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Advertising – Peppermint Group uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. Peppermint Group sometimes shares some limited aspects of this data with third parties for advertising purposes. This will allow Peppermint Group to reach its target and demographical market.
How to Manage Cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Complaints Policy
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business, so we aim for the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
Process:
Tell someone or put it in writing if you’re not happy with the service you’ve received, either while you’re in the salon or as soon as possible after leaving. Calmly and clearly explain the problem. If you’d prefer, you can email us via the contact pages of the website.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint and will provide a first response within 2 working days. If you choose to escalate your complaint to a formal level, we will then ask that you provide us with a written complaint detailing the nature of your grievance and we aim to resolve and respond to all formal complaints within 4 weeks (28 days).
If you have already left the Clinic, we ask that you do not go to another clinic or adjust the treatment you have received as it is imperative for us to see the true reflection of the treatment you have received. We will arrange a suitable time for you to come back into our clinic and discuss your complaint.
Where we think your complaint is reasonable, we will redo the part or all the service or treatment again as soon as possible, free of charge or in some instances charge just the cost price of the products if the situation proves deemable.
If we can’t fix the problem, we may offer a partial or full refund depending on how reasonable we consider your complaint to be.
If, after following our complaints policy we still can’t agree on how to resolve the complaint to your satisfaction, as required by the Consumer Rights Act 2015 we will alternatively dispute resolution provider, Small Claims Me We will participate in a one-hour session at a mutually time to be agreed with Small Claims Mediation Ltd.
Please note there is a charge of £50+VAT for the clinic and £50+ VAT for you as the client.
Small Claims Mediation Ltd can be contacted by: Phone: 0116 284 8100
Email: admin@small-claims-mediation.co.uk
They are mediators, an independent third party which listens to both sides and helps us both work towards a fair and reasonable compromise which, if agreed, becomes legally binding. It is a cheaper alternative for you than taking legal action.
Laser and Medical Treatments Only:
In the case of laser or any medical treatments carried out by Peppermint Group, you have the right to refer your complaint at any stage to the Healthcare Inspectorate Wales who will be able to advise you of their complaint’s procedure. All laser and medical complaints will be documented and stored securely in individual’s treatment files and a copy in the complaint master’s file.
Health Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF481UZ
Tel: 0300 062 8163
Anti-Slavery and Human Trafficking Statement
THE AIM OF THIS POLICY AND THE TRAINING OF EMPLOYEES IS TO RAISE AWARENESS OF THIS ISSUE AND CREATE A BETTER UNDERSTANDING OF HOW THIS RELATES TO THE WORKPLACE.
Introduction
Peppermint Clinic is committed to preventing slavery and human trafficking in any of its corporate activities and recognises its’ responsibility to understand all potential risks relating to the business and to put steps in place to ensure there is no slavery or human trafficking within its supply chain.
The Company understands there are many forms of slavery including forced labour, debt bondage and human trafficking. The aim of this policy and the training of employees is to raise awareness of this issue and create a better understanding of how this relates to the workplace.
Structure
Peppermint Clinic is an independent and private aesthetics and medical clinic. Offering various treatments to self-pay clients and private health insurance patients. We believe our clientele's safety is our priority whilst maintaining care, respect and dignity at all times.
Peppermint Clinic is a registered hospital therefore the majority of its staff are medically trained with a professional registration with their governing bodies: NMC/GDC/GMC/HPC.
All our staff are highly trained within their field of expertise and are covered by their professional indemnity insurance to carry out the treatments on offer.
Purpose and Scope of the Company Policy
The policy sets out the Company’s position on forms of modern slavery and human trafficking, steps that should be taken if slavery is suspected in any aspect of the supply chain and how the Company will raise awareness of the issue.
The policy includes -
Responsibilities and Reporting Procedure
It is the duty of all employees to take whatever reasonable steps are necessary to ensure compliance with our Policy and to prevent, detect and report any instances of suspected slavery or human trafficking. This duty does not only fall on the directors of the Company but equally to all employees and associated persons.
It is encouraged that any suspicions or concerns are reported promptly to ensure investigations may proceed without undue delay and any action can be taken efficiently.
The Company will support anyone who raises genuine concerns in good faith, it is also committed to ensuring nobody suffers any detrimental treatment as a result of reporting in good faith a suspicion that an actual or potential instance of slavery or human trafficking has taken place or may take place in the future.
Due Diligence and Risk Assessment
The Company requires all managers and all HR personnel within the company to complete training on modern slavery and human trafficking.
The Company’s modern slavery training includes:
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Assessing the associated risks of slavery and trafficking in relation to various aspects of the business, including available resources and support.
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How to identify potential signs of slavery and trafficking.
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What steps should be taken if there is suspected slavery or trafficking in the workplace.
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External help that is available e.g. the Modern Slavery Helpline.
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What steps the Company should take if suppliers or contractors do not implement anti-slavery policies in high-risk scenarios, including their removal from the Company's supply chains.
Awareness-raising Programme:
The Company is committed to ensuring all employees have a high level of awareness of the risks and issues surrounding the Policy.
In addition to training key members of staff, the Company will raise awareness of modern slavery and human trafficking issues by communicating with staff across all dealerships.
These communications will explain to staff:
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The basic principles of the Modern Slavery Act 2015.
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How to identify and prevent human trafficking
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How to notify relevant parties in the Company of concerns surrounding these issues.
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Any external help that is available to employees.
Effectiveness in Combating Slavery and Human Trafficking
We have not identified any instances of either slavery or human trafficking occurring in our practice. We have not as yet adopted any formal performance indicators to measure how effective we have been to ensure that slavery and human trafficking is not taking place in any part of our business. We intend to keep monitoring this.
Further Steps
As set out above, the Company continues to take further steps to ensure that neither slavery nor human trafficking occurs in our business, through continued training and communication on this matter.
Approval
This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes our slavery and human trafficking statement for the financial year ending August 2025.
Zero Tolerance Policy
We all have bad days, and when we feel ill, we may feel 'down' and a little more irritable than normal.
All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.
The practice will not tolerate:
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Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
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Threats of violence or actual violence to any member of staff.
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Any member of staff has the right to remove client/patient from the treatment list with immediate effect, if any patient behaves in the above manner.
Should any staff member be made to feel unsafe, threatened or abused then the client/patient will be asked to leave, and the police will be called if necessary.
**PLEASE NOTE THAT ALL PEPPERMINT PREMISES HAS CCTV IN OPERATION FOR ITS CLIENT/PATIENTS AND EMPLOYEES’ SAFETY**
ALL TELEPHONE CALLS ARE RECORDED FOR TRAINING AND MONITORING PURPOSES.
NO RECORDINGS, IMAGES OR VIDEOS WILL BE USED UNLESS REQUESTED BY THE POLICE OR CALLED AS EVIDENCE IN A COURT OF LAW.
Laser Client/Patient Guide
The aim of the clinic/hospital is to provide the highest level of expertise in your chosen treatment of Vascular Lesions (Rosacea, Thread Veins etc....), Skin Rejuvenation (Acne Vulgaris, Age Related Issues etc....), Long Term Hair Removal, Tattoo Pigmentation Removal using a laser system from Lynton Laser Group Ltd.
Treatments are offered to all over the age of 18 years old, prices for our treatments can be found published on our website or if preferred an individualised quote for your chosen treatment can be obtained by request at contact@peppermintclinic.co.uk
Prior to treatment commencing, a thorough consultation will take place where the treatment is explained in detail, and a test patch will be given, to assess skin reaction.
Treatment can then take place a minimum of 24 hrs later. At all times clients will be treated with dignity and respect, with attention to detail, dignity and privacy taking a high priority in the treatments we deliver, you can be assured that all your information will be treated as confidential.
The Company/Clinical Director is the registered manager at Peppermint Group who has a medical background as a registered nurse in the primary care setting for several years and has been practising as an aesthetics specialist, gaining vast experience from his peers and large clientele base.
Terms and Conditions:
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We are required by law to seek your consent for us to send details of your treatment to your GP. During a consultation we will ask for your GP details. If you do not consent for these details to be provided, if the need should arise, we will need to pass details of treatment directly to you for your own reference so you can pass them on to your GP.
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Initial consultations are free of obligation and free of charge. Payment is due in full at the time treatment. Cash, credit /debit cards or bank transfers are accepted. Value packages are available for those who pay in advance for a course of multiple treatments. All treatments are non-refundable and pre-paid courses are non-transferable. Skin care products purchased from us are also non-refundable.
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The clinic implements a cancellation policy. Any appointment booked and not attended will carry a charge of 50% of the treatment cost. Peppermint Group will not charge for cancellations when given 24hours notice but would appreciate the earliest notice if you are unable to attend, however Peppermint Group reserves the right to waive this charge.
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Children are not allowed into laser-controlled areas and Peppermint Group is unable to supervise children left unattended in the waiting room. Please do not bring children under the age of 12 unless a responsible adult is accompanying you.
Full T&C’s of Service can be found on at the top of this page.
Hair Removal:
Superfluous hair is a common problem nowadays for both men and women as we live in a society that is becoming increasingly trichophobia and more attention seems to be placed upon personal appearance and grooming.
Peppermint Group have a sound client base in aesthetic treatments with many referrals being made through personal recommendation due to his non-judgmental and confidential approach when delivering chosen treatments.
Staff who are undertaking your treatment are fully trained in the use of the lasers provided by the Lynton Lasers which are safe and effective systems for many of the treatments listed above. These systems produce desired results on a wide range of skin and hair types much more quickly and more comfortably than electrolysis. The colour pigment in the hair, melanin, absorbs the light when it is flashed across the skin causing the hair follicle to heat up thus restricting the follicle’s ability to produce another hair.
Vascular Treatments:
Staff have undergone training with the Lynton Lasers to treat vascular lesions, thread/red veins and rosacea. Laser treatments are excellent for removing vascular lesions safely, effectively and quickly. Common vascular conditions that can be treated include fine thread veins & rosacea.
Rosacea is a common condition of unknown cause affecting facial skin. It usually appears when people reach 30 - 40 and manifests as a flushing/redness on cheeks, nose, forehead and chin. If left untreated it can worsen, and the redness can increase. Bumps and pimples and small dilated blood vessels become visible.
Thread veins and telangiectasia can be simply treated with a simple laser treatment. They tend to occur on the face and legs and generally consist of fine visible veins appearing near the surface of the skin. They can increase overtime. Leg thread veins are very common, 1 in 5 women find them very embarrassing and distressing. Only fine veins on legs can be successfully treated.
Skin Rejuvenation:
This is becoming more popular as society is increasingly interested in anti-ageing treatments and products. It is less traumatic or costly than surgery, microdermabrasion and the skin recovery is quick. Staff at Peppermint Group have undergone training to carry out treatments to remove ‘sunspots’ and to stimulate skin rejuvenation.
Peppermint Group uses systems purchased from the Lynton Lasers which is made in the Britain and is the UK’s, No 1, laser manufacturer and is a leading supplier to many companies’ including the NHS and has multiple machines installed in clinics worldwide. The company prides itself on technical excellence and customer support. It is certified to ISO46001 and applies CE mark to all its products.
Acne Treatments:
The Lynton Lasers have a developed a program that can greatly help reduce the infection and inflammation associated with Acne Vulgaris. Staff have undergone training for this treatment and witnessed great benefits with through this treatment on the distressing skin condition.
Tattoo Pigmentation Removal:
Removing tattoo pigmentation on skin is complex. There are many lasers on the market that can attempt to remove tattoo ink effectively. Lynton Lasers have developed cutting edge technology that can deal with most ink colours.
The light emitted from a Lynton Laser, is target driven to the various depths that tattoo ink is placed, also can tackle some of the lightest shades of colours. Sadly, no laser can tackle white ink shading due to the low pigmentation in the colour itself. The best colours to treat are the darks, blacks and dark blues.
This treatment requires multiple treatments to the area/s over many months. The results are very effective but are progressive.
Some blistering and scabbing of the skin are likely after this treatment along with dryness and itchiness afterward. This is common and staff will give you aftercare advice at your appointment.
Standard Forms of Contract:
All treatments will only be carried out after a detailed prior consultation between the patient and the practitioner. A test patch is carried out prior to a treatment and a time lapse of at least 24hrs must precede treatment. Upon signing your consent, you are confirming that you understand the benefits and risks of treatment. In addition, you are also acknowledging that no guarantee can be given regarding clinical outcome.
Results of the Consultation:
Consultations are carried out prior to any laser treatment to confirm your suitability for treatment. We discuss your expectations and provide a thorough explanation of the treatments provided. Any questions you may have will be addressed and any possible risks or side effects highlighted.
Consultation Period:
Prior to any treatment the operator will provide a full consultation with the client/patient. The consultation will identify the expectations of the client and provide a complete explanation of the treatment provided.
Any questions the client/patient has will be addressed and a medical history will be taken to identify any possible problems or contraindications. A full explanation of the possible risks and side effects will be discussed and written informed consent will be obtained from the client/patient.
The client/patient will be able to take away an information leaflet with a contact telephone number for further questions that will outline the treatment and details covered during the consultation.
The consultation will also identify the necessary parameters for treatment on a particular client/patient. Prior to treatment, a patch test will be carried out to confirm that there are no adverse reactions to the light. A comprehensive record of the consultation and any future treatments will be stored electronically, ensuring confidentiality is maintained and safe storage of records held.
Additional Information:
Any information we hold about you is kept in accordance with the Data Protection Act. You may have access to your own records at any reasonable time. Copies can also be made with 24 hours’ notice and payment of a £10.00 administrative charge.
Healthcare Inspectorate Wales – Contact Details:
If you feel you have any concerns surrounding the treatment and care that you have received from the staff at Peppermint Group, you can make a complaint to the Health Inspectorate Wales. Details below:
Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Tel: 0300 063 8163
The Healthcare Inspectorate Wales is the independent inspectorate and regulator of healthcare in Wales. The HIW is the organisation that allows Peppermint Group to carry out the treatments it offers.
Consent Policy
When Do Health Professionals Need Consent from Patients?
Before you examine, treat or care for competent adult patients you must obtain their consent.
Adults are always assumed to be competent unless demonstrated otherwise. If you have doubts about their competence, the question to ask is: “Can this patient understand and weigh up the information needed to make this decision?” Unexpected decisions do not prove the patient is incompetent but may indicate a need for further information or explanation.
Patients may be competent to make some health care decisions, even if they are not competent to make others.
Giving and obtaining consent is usually a process, not a one-off event.
Patients can change their minds and withdraw consent at any time. If there is any doubt, you should always check that the patient still consents to your caring for or treating them.
Can Children Give Consent for Themselves?
Before examining, treating or caring for a child, you must also seek consent.
Young people aged 16 and 17 are presumed to have the competence to give consent for themselves.
Younger children who understand fully what is involved in the proposed procedure can also give consent (although their parents will ideally be involved). In other cases, some-one with parental responsibility must give consent on the child’s behalf, unless they cannot be reached in an emergency. If a competent child consents to treatment, a parent cannot over-ride that consent. Legally, a parent can consent if a competent child refuses, but it is likely that taking such a serious step will be rare.
Who is the Right Person to Seek Consent?
It is always best for the person actually treating the patient to seek the patient’s consent. However, you may seek consent on behalf of colleagues if you are capable of performing the procedure in question, or if you have been specially trained to seek consent for that procedure.
What Information Should be Provided?
Patients need sufficient information before they can decide whether to give their consent: for example, information about the benefits and risks of the proposed treatment, and alternative treatments. If the patient is not offered as much information as they reasonably need to make their decision, and in a form, they can understand, their consent may not be valid.
Consent must be given voluntarily: not under any form of duress or undue influence from health professionals, family or friends.
Does it Matter How the Patient Gives Consent?
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No, consent can be written, oral or non-verbal. A signature on a consent form does not itself prove the consent is valid – the point of the form is to record the patient’s decision, and also increasingly the discussions that have taken place.
Refusal of Treatment
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Competent adult patients are entitled to refuse treatment, even when it would clearly benefit their health. The only exception to this rule is where the treatment is for a mental disorder and the patient is detained under the Mental Health Act 2007 in which case the patient can receive care or treatment relating to his mental health disorder/illness without giving consent. However, in this situation the patient still retains the right to give or refuse consent for any other care or treatment should he/she be deemed competent to do so. A competent pregnant woman may refuse any treatment, even if this would be detrimental to the foetus.
Adults who are not Competent to Give Consent
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No-one can give consent on behalf of an incompetent adult. However, you may still treat such a patient if the treatment would be in their best interests ‘Best interests’ go wider than best medical interests, to include factors such as the wishes and beliefs of the patient when competent, their current wishes, their general well-being and their spiritual and religious welfare. People close to the patient may be able to give you information on some of these factors. Where the patient has never been competent, relatives, carers and friends may be best placed to advise on the patient’s needs and preferences.
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If an incompetent patient has clearly indicated in the past, while competent, that they would refuse treatment in certain circumstances (an ‘advance refusal’), and those circumstances arise, you must abide by that refusal. Any ‘advance refusal’ regarding life sustaining treatment in a life-threatening situation must be witnessed and signed by the patient and the witness.
Types of Consent
Consent is often wrongly equated with a patient’s signature on a consent form. A signature on a form is evidence that the patient has given consent but is not proof of valid consent. If a patient is rushed into signing a form, on the basis of too little information, the consent may not be valid, despite the signature. Patients may, if they wish, withdraw consent after they have signed a form: the signature is evidence of the process of consent-giving, not a binding contract.
If a patient has given valid verbal consent, the fact that they are physically unable to sign the form is no bar to treatment.
Implied Consent
The majority of examinations provided by health professionals are carried out under implied consent This is no longer considered best practice as staff should not rely on a patient’s apparent compliance with a procedure as a form of consent i.e. the fact that a patient lies down on an examination couch does not in itself indicate that the patient has understood what is proposed and why. For consent to be legal, the professional must demonstrate through documentation that the patient understands the process, procedure, problems and outcome. If there is an alternative to this procedure, this must also be fully discussed.
Verbal Consent
Verbal consent should be sought before any procedure takes place. A clear explanation of what is to be done, any risks to consider and any alternative should be discussed with the patient. The discussion which takes place should be recorded in the case notes. Written evidence of consent should include how you tested that the patient understood what was going to be done to them; this will demonstrate that informed consent was given. As with all entries to case notes, the date and time must be recorded, and the entry signed.
Written Consent
There are no legal requirements in terms of specific procedures that require written consent. However, as a matter of good practice, the General Medical Council guidance states that written consent should be obtained in cases where the treatment is complex, or involves significant risks and /or side effects (the term ‘risk’ is used throughout to refer to any adverse outcome, including those which some health professionals would describe as ‘side-effects’ or complications’)
The guidance on best practice applies especially to:
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Minor surgery performed under local anaesthesia.
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the provision of clinical care is not the primary purpose of the investigation or examination e.g. videoing of consultation for education and training.
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there may be significant consequences for the patient’s employment, social or personal life.
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the treatment is part of research programme.
Mental Capacity Act 2006
The Mental Capacity Act 2005 (the Act) provides the legal framework for acting and making decisions on behalf of individuals who lack the mental capacity to make particular decisions for them. Everyone working with and/or caring for an adult who may lack capacity to make specific decisions must comply with this Act when making decisions or acting for that person, when the person lacks the capacity to make a particular decision for themselves. The same rules apply whether the decisions are life-changing events or everyday matters.
For mental capacity principles, assessments, best interests, restraint & deprivation of liberty information please refer to Policy for Mental Capacity Procedures to follow when patients lack capacity to give or withhold consent.
Where an adult patient does not have the capacity to give or withhold consent to a significant intervention, this fact should be documented in form 4 (form for adults who are unable to consent to investigation or treatment), along with the assessment of the patient’s capacity, why the health professional believes the treatment to be in the patient’s best interests, and the involvement of people close to the patient. The standard consent forms should never be used for adult patients unable to consent for themselves. For more minor interventions, this information should be entered in the patient’s notes.
The Mental Capacity Act introduced a duty on NHS bodies to instruct an independent mental capacity advocate (IMCA) in serious medical treatment decisions when a person who lacks the capacity to make a decision has no one who can speak for them, other than paid staff. The Act allows people to plan ahead for a time when they may not have the capacity to make their own decisions: it allows them to appoint a personal welfare attorney to make health and social care decisions, including medical treatment, on their behalf or to make an advance decision to refuse medical treatment. Further guidance is available in the Mental Capacity Act (2005) Code of Practice.
An apparent lack of capacity to give or withhold consent may in fact be the result of communication difficulties rather than genuine incapacity. You should involve appropriate colleagues in making such assessments of incapacity, such as specialist learning disability teams and speech and language therapists, unless the urgency of the patient’s situation prevents this. If at all possible, the patient should be assisted to make and communicate their own decision, for example by providing information in non-verbal ways where appropriate.
Occasionally, there will not be a consensus on whether a particular treatment is in an incapacitated adult’s best interests. Where the consequences of having, or not having, the treatments are potentially serious, a court declaration may be sought.
Is The Consent Given Voluntarily?
To be valid, consent must be given voluntarily and freely, without pressure or undue influence being exerted on the person either to accept or refuse treatment. Such pressure can come from partners or family members, as well as health or care practitioners. Practitioners should be alert to this possibility and where appropriate should arrange to see the person on their own in order to establish that the decision is truly their own.
When people are seen and treated in environments where involuntary detention may be an issue, such as prisons and mental hospitals, there is a potential for treatment offers to be perceived coercively, whether or not this is the case. Coercion invalidates consent, and care must be taken to ensure that the person makes decisions freely. Coercion should be distinguished from providing the person with appropriate reassurance concerning their treatment or pointing out the potential benefits of treatment for the person’s health. However, threats such as withdrawal of any privileges, loss of remission of sentence for refusing consent or using such matters to induce consent may well invalidate the consent given and are not acceptable.
Written Consent
Consent is often wrongly equated with a patient’s signature on a consent form. A signature on a form is evidence that the patient has given consent but is not proof of valid consent. If a patient is rushed into signing a form, on the basis of too little information, the consent may not be valid, despite the signature. Similarly, if a patient has given valid verbal consent, the fact that they are physically unable to sign the form is no bar to treatment. Patients may, if they wish, withdraw consent after they have signed a form: the signature is evidence of the process of consent-giving, not a binding contract.
It is good practice to get written consent if any of the following circumstances apply:
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the treatment or procedure is complex, or involves significant risks (the term ‘risk’ is used throughout to refer to any adverse outcome, including those which some health professionals would describe as ‘side-effects’ or ‘complications’)
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the procedure involves general/regional anaesthesia or sedation.
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providing clinical care is not the primary purpose of the procedure.
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there may be significant consequences for the patient’s employment, social or personal life.
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the treatment is part of a project or programme of research.
Any changes to a consent form, made after the form has been signed by the patient, should be clearly documented.
It will not usually be necessary to document a patient’s consent to routine and low risk procedures, such as providing personal care or taking a blood sample.
However, if you have any reason to believe that the consent may be disputed later or if the procedure is of particular concern to the patient (for example if they have declined, or become very distressed about, similar care in the past) it would be helpful to do so.
Treatment of Young Children
Parental responsibility: The mother of a child, and the child’s father (if he is married to the mother) automatically have parental responsibility. If the parents are not married, the father would have parental responsibility if he acted with the mother to have his name recorded in the registration of the child’s birth and the child’s birth was registered after 1 December 2003.
An unmarried father can also obtain parental responsibility by later marrying the mother, by making a parental responsibility agreement with her, or by getting a court order. Parental responsibility can also be granted to other people by the courts, such as a legally appointed guardian.
Members of Staff are advised to check carefully and record details of parental responsibility in the child’s records. Parents and those with parental responsibility can only provide or refuse consent if they are thought to be capable and can communicate their decision.
Children who are under 16 years of age can also consent or refuse treatment if it is thought that they have sufficient intelligence, competence, and understanding to fully appreciate what is involved in their treatment. This was recognised in the House of Lords in the Fraser case of 1986 which resulted in the concept of ‘Fraser Competent’, Refer to Fraser Guidelines (1986).
Teenagers and Consent & Confidentiality
Teenagers who are 16 or 17 years of age are entitled to consent to their own treatment.
Who Is Responsible for Seeking Consent?
The health professional carrying out the procedure is ultimately responsible for ensuring that the patient is genuinely consenting to what is being done: it is they who will be held responsible in law if this is challenged later.
Where oral or non-verbal consent is being sought at the point the procedure will be carried out, this must be done by the health professional responsible.
IMCA Service within Aneurin Bevan University Health Board or Caerphilly Borough County Council, Social Services
Independent Mental Capacity Advocacy (IMCA) is a new type of advocacy service introduced by the Mental Capacity Act 2005. The service came into effect in April 2007.
IMCAs support and represent people who lack capacity (possibly due to a learning disability, dementia, acquired brain injury or mental health condition) and who have no appropriate person to support them when major, potentially life-changing decisions are being made.
Content can be found via this link: https://abuhb.nhs.wales/hospitals/community-services/mental-health/deprivation-of-liberty-safeguards/
Chaperone Policy
This policy sets out guidance for the use of chaperones and procedures that should be in place for consultations, examinations and investigations.
This is also aimed at providing practical advice to healthcare professionals working in a variety of locations where availability of a chaperone may not always be possible.
Purpose of Chaperone
All medical consultations, examinations and investigations are potentially distressing. Patients can find examinations, investigations or photography involving the breasts, genitalia or rectum particularly intrusive (these examinations are collectively referred to as “intimate examinations”). Also, consultations involving dimmed lights, the need for patients to undress or for intensive periods of being touched may make a patient feel vulnerable.
Chaperoning is the process of having a third person present during such consultations to:
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provide support, both emotional and sometimes physical to the patient.
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to protect the doctor against allegations of improper behaviour during such consultations, and sometimes to provide practical support.
Scope of Guidance
This policy applies to all healthcare professionals working within the organisation, including medical staff, nurses, health care assistants, allied health professionals, medical students, and complementary therapists working with individual patients in surgeries, clinic situations and in the patient’s home. This guidance also covers any non-medical personnel who may be involved in providing care.
When and How should a Chaperone be Offered?
Information concerning the availability of chaperones is made to patient by:
Signs in each consulting and treatment room Chaperoning information on practice website, patient information leaflet and registration pack.
It will only be apparent that a chaperone will be necessary once the consultation is started. The triggers that make the offer of a chaperone necessary include:
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when an intimate examination is deemed necessary. This offer should be accompanied by an explanation as to why the examination is required.
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when an examination which is not intimate, but involves close proximity, physical contact or dim lighting is necessary and the clinician is concerned that a chaperone is necessary; this may be to protect him/herself, or if the patient is particularly vulnerable or at risk.
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whether the patient and clinician are the same sex or not is not relevant; an offer of a chaperone should be made regardless. However, if the sex of both parties is the same it is likely that the clinician will less frequently consider themselves to need a chaperone present to proceed as the risk of allegation is reduced, though they must be aware it is by no means absent.
During the Consultation in Which a Chaperone is Required
It is important to provide an environment in which the patient feels relaxed and is given privacy to undress in preparation for the examination.
Prior to examination, the patient must be given a full explanation of the reason for the examination and what will be done and if possible, how it will feel.
There should be no undue delay prior to examination once the patient has removed any clothing.
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During an intimate examination
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Offer reassurance.
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Be courteous.
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Keep discussion relevant.
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Avoid unnecessary personal comments.
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Encourage questions and discussion.
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Remain alert to verbal and non-verbal indications of distress from the patient.
Intimate examination should take place in a closed room or well-screened bay that cannot be entered while the examination is in progress.
Where appropriate a choice of position for the examination should be offered for example left lateral, dorsal, recumbent and semi-recumbent positions for speculum and bimanual examinations. This may reduce the sense of vulnerability and powerlessness complained of by some patients.
Once the patient is dressed following an examination or investigation the findings must be communicated to the patient.
Any requests that the examination be discontinued should be respected.
Who can be a Chaperone?
A friend or relative of the patient is in inadequate chaperone – they are neither trained nor independent; however, in reality the clinician may well appropriately feel that their presence will reduce the risk of allegations and may therefore allow an examination to proceed even if a chaperone is offered and declined; but a chaperone should still be 'offered'.
An appropriate chaperone is otherwise any member of the Care Navigator team; all are trained appropriately and have a DRB check – both are requirements for them to be a chaperone.
The chaperone should be the same sex as the patient; otherwise, the patients’ anxiety and risk of allegation will increase.
Role of the Chaperone
Their role can be considered in any of the following areas:
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Providing emotional comfort and reassurance to patients
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To act as an observer of the examination to protect the clinician from false allegation.
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Empowered to alert their line manager should they feel any improper behaviour has occurred.
If the during a coil insertion, they should request an HCA or nurse to support them, and that person would then provide both practical and physical support as well as implicitly acting as a chaperone. In this case, they may be a differing sex from the client, but as they are providing a clinical function this is acceptable – a full explanation needs to be given to the patient and their agreement obtained.
The chaperone should introduce herself/himself to the patient giving their name and explaining that she is a member of the Clinic who has received training to act as a chaperone. The two parties should have a short conversation between themselves to ensure there is clear understanding of the role and expectations.
Recording of Chaperone Offers
Whenever the clinician feels a chaperone may be necessary, it should be offered.
Whenever the offer is made, that fact should be recorded on EMIS, together with either the fact that it was declined, or the name of the person performing the role of chaperone entered in the associated free text box.
If the offer is declined, but the clinician feels they are at risk without a chaperone being present, it is appropriate and correct them to:
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further explain why a chaperone is necessary and re-offer one.
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refuse to proceed with the examination and ask the patient to rebook with a clinician of the same sex; this is the best possible scenario for the examination to be safely performed, but even then it may be that a same sex clinician will also feel a chaperone is necessary and again decline to proceed; these cases must be dealt with individually, but the clinician has no obligation to proceed with an action which he is uncomfortable in doing. The patient insisting it is done is not a sufficient justification to put clinicians at risk. All these decision processes and explanations must be recorded on EMIS.
The only exception to this is if there is an urgent medical need for the examination to proceed – in this scenario patient safety may and should override clinician’s assessment of their own risk.
Where a Chaperone is Needed but not Available
If the patient requests a chaperone, but an appropriate one is not available, the appointment should be re-booked at a time when one is available. The only exception is when there is urgent clinical need – this should be explained to the patient and alternate actions taken (for example referral to AEU).
If the doctor wants for whatever reason a chaperone to be present, but one is not available, then again, the appointment should be re-scheduled unless there is overriding medical need when each case should be taken individually (again referral to AEU could be considered), or the clinician may consider the clinical need overrides his own risk to exposure.
Careful recording of all decision-making processes must be made.
Issues of Consent
Consent may be implicit in attending a consultation – for example, a patient attending with a breast lump may reasonably be assumed to expect a breast examination. However, it is always prudent to obtain consent after explanation before all intimate examinations. Verbal consent is sufficient.
The clinician may assume that the patient is seeking treatment and therefore consenting to necessary examinations. However, before proceeding with an examination, healthcare professionals should always seek to obtain, by word or gesture, some explicit indication that the patient understands the need for examination and agrees to it being carried out. Consent should always be appropriate to the treatment or investigation being carried out.
The clinician must however be aware that:
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an assessment of capacity may occasionally be necessary to ensure consent is valid.
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that if consent is given, either actual or implied, this is nothing to do with the offer of a chaperone. A patient may consent to an intimate examination, but still request, assume or prefer a chaperone to be present so a chaperone offer should still, always, be made.
Special Circumstances
If there are medico-legal reasons for the examination, for example after alleged assault, or perhaps because of abuse, the clinician should be aware that written consent may be necessary for the examination to be valid. The clinician should make appropriate enquiries first.
This will be an unusual and rare occurrence.
Issues Specific to Children
In the case of children, a chaperone would normally be a parent or carer or alternatively someone known and trusted or chosen by the child. Patients may be accompanied by another minor of the same age. For competent young adults the guidance relating to adults is applicable.
The age of Consent is 16 years, but young people have the right to confidential advice on contraception, pregnancy and abortion and it has been made clear that the law is not intended to prosecute mutually agreed sexual activity between young people of a similar age, unless it involves abuse or exploitation. However, the younger the person, the greater the concern about abuse or exploitation. Children under 13 years old are considered of insufficient age to consent to sexual activity, and the Sexual Offences Act 2003 makes clear that sexual activity with a child under 13 is always an offence.
In situations where abuse is suspected great care and sensitivity must be used to allay fears of repeat abuse.
Healthcare professionals should refer to their local Child Protection policies for any specific issues.
Children and their parents or guardians must receive an appropriate explanation of the procedure in order to obtain their co-operation and understanding. If a minor presents in the absence of a parent or guardian, the healthcare professional must ascertain if they are capable of understanding the need for examination. In these cases, it would be advisable for consent to be secured and a formal chaperone to be present for any intimate examinations.
Further information about confidentiality, data protection and consent can be found at Working Together to Safeguard Children (Department of Health 1999).
Issues Specific to Religion, Ethnicity or Culture
The ethnic, religious and cultural background of some women can make intimate examinations particularly difficult, for example, some patients may have strong cultural or religious beliefs that restrict being touched by others. Patients undergoing examinations should be allowed the opportunity to limit the degree of nudity by, for example, uncovering only that part of the anatomy that requires investigation or imaging. Wherever possible, particularly in these circumstances, a female healthcare practitioner should perform the procedure.
It would be unwise to proceed with any examination if the healthcare professional is unsure that the patient understands due to a language barrier. If an interpreter is available, they may be able to double as an informal chaperone. In life saving situations every effort should be made to communicate with the patient by whatever means available before proceeding with the examination.
Issues Specific to Learning Difficulties/Mental Health Problems
For patients with learning difficulties or mental health problems that affect capacity, a familiar individual such as a family member or carer may be the best chaperone. A careful simple and sensitive explanation of the technique is vital. This patient group is a vulnerable one and issues may arise in initial physical examination, “touch” as part of therapy, verbal and other “boundary-breaking” in one to one “confidential” setting and indeed home visits.
Adult patients with learning difficulties or mental health problems who resist any intimate examination or procedure must be interpreted as refusing to give consent and the procedure must be abandoned, unless the patient has been sectioned. In life-saving situations the healthcare professional should use professional judgement and where possible discuss with a member of the Mental Health Care Team. The series Books Beyond Words (Gaskell Publications), especially “Looking After My Breasts” and “Keeping Healthy Down Below” may be helpful.
Lone Working
Where a health care professional is working in a situation away from other colleagues e.g. home visit, the same principles for offering and use of chaperones should apply.
In reality it is more likely here that a relative or friend will be available – this person may well be acceptable as a chaperone to both patient and clinician.
Where it is not appropriate or available, or the clinician feels unable to proceed with a formal chaperone, the clinician may need to rebook the visit and return accompanied by, for example, a district nurse or HCA to provide chaperone role, or request the patient attend the surgery at a later date.
If there is an overriding medical need and urgency, then this should take priority, or may cause the clinician to consider an alternative route of disposal such as referral to AEU.
Health care professionals should note that they are at a significantly increased risk of their actions being misconstrued or misrepresented if they conduct intimate examinations where no other person is present, especially in the patient’s home. The clinician has every right, except in cases of dire emergency, to protect themselves from such risk.
Communication & Record Keeping
Details of the examination including presence/absence of chaperone and information given must be documented in the patient’s medical records.
If the patient expresses any doubts or reservations about the procedure and the healthcare professional feels the need to reassure them before continuing, then it would be good practice to record this in the patient’s notes. The records should make clear from the history that an examination was necessary.
Patient Acceptance and Discharge Policy
1. Purpose
The acceptance and discharge policy of Peppermint Group aims to establish standardised procedures for the admission and discharge of patients receiving medical treatment/s, ensuring efficient, safe, and patient-centred care throughout their appointment at our facilities.
2. Scope
This policy applies to all clients/patients seeking admission for medical treatment/s or services at Peppermint Group facilities and outlines the procedures and responsibilities for admission, ongoing care, and discharge.
3. Policy Statements
a. Admission Process:
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Registration and Documentation: Clients/Patients will be registered upon arrival, and necessary documentation, including personal information, medical history, and insurance details, will be collected.
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Assessment: Healthcare professionals will conduct an initial assessment to determine the patient's condition, needs, and appropriate care plan.
b. Care Planning:
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Treatment Plan: A personalised treatment plan will be developed based on the patient's assessment and medical requirements, outlining the course of treatment and expected outcomes.
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Informed Consent: Clients/Patients or their legal representatives will be informed about the proposed treatment plan, potential risks, benefits, and alternatives, and their consent will be obtained before proceeding with treatment.
c. Ongoing Care:
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Monitoring and Evaluation: Clients/Patients' conditions will be regularly monitored, and their progress will be evaluated to ensure the effectiveness of the treatment plan.
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Patient Rights and Comfort: Clients/Patients will be provided with necessary information about their rights, amenities available during their appointment, and measures to ensure their comfort and well-being.
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In some instances, clients/patients will be re-referred to other medical practitioners inside or outside the Peppermint Group organisation to further facilitate their treatment. This will be done with the client/patient consent.
d. Discharge Process:
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Completion of Treatment: Clients/Patients will be discharged upon completion of their treatment, achievement of treatment goals, or as deemed medically appropriate.
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Discharge Planning: Healthcare providers will develop a discharge plan outlining post-discharge instructions, medications, follow-up appointments, and any necessary support services.
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Education and Follow-up: Clients/Patients will receive education regarding their post-discharge care, including medication instructions, rehabilitation exercises, and contact information for inquiries or emergencies.
Emergency Contact
contact@peppermintclinic.co.uk
4. Responsibilities
Medical Staff: Responsible for the assessment, treatment planning, and ongoing care of patients in accordance with established protocols and standards.
Administrative Staff: Responsible for patient registration, documentation, and ensuring a smooth admission and discharge process.
Quality Assurance Department: Overseeing compliance with admission and discharge procedures, conducting audits for quality improvement, and addressing any discrepancies.
5. Documentation and Review
All admission and discharge procedures, including patient assessments, care plans, and discharge summaries, will be documented accurately and reviewed periodically to ensure accuracy and compliance.
6. Continuous Improvement
This policy will undergo regular review and updates based on feedback, evolving best practices, and changes in regulatory requirements to optimize the patient admission and discharge processes.
7. Compliance
All staff members are required to adhere to this policy and actively participate in ensuring the smooth admission and discharge of patients while upholding quality care standards.
Patient Aftercare Policy
The patient aftercare policy of Peppermint Group aims to ensure that patients receive comprehensive and continuous care following their treatment or services. This policy outlines the procedures and responsibilities for providing ongoing support, monitoring, and necessary interventions to facilitate the patient's recovery and well- being.
1. Scope
This policy applies to all patients who have received medical treatment, procedures, or services from Peppermint Group, extending from the immediate post-treatment phase to the ongoing follow-up and support.
2. Policy Statements
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Post-Treatment Evaluation: Clients/Patients will undergo a thorough evaluation following their treatment to assess their condition, address immediate concerns, and provide necessary instructions for aftercare.
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Aftercare Planning: A personalised aftercare plan will be developed for each patient, outlining medication instructions, rehabilitation exercises, dietary guidelines, follow-up appointments, and contact information for support.
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Patient Education: Clients/Patients will be provided with comprehensive information regarding their aftercare plan, including potential side effects, warning signs, and instructions for contacting healthcare providers in case of emergencies or concerns. Peppermint Group offers all clients/patients a mobile contact number that is directed to a member of the team is on hand in-case of any complications or concerns.
Contact No. M. 07368 520079 E. contact@peppermintclinic.co.uk
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Follow-up Appointments: Scheduling and facilitating follow-up appointments will be a priority to monitor the patient's progress, address any emerging issues, and ensure continuity of care.
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Multidisciplinary Approach: Collaboration among healthcare professionals, including physicians, nurses, therapists, and support staff, will be encouraged to provide holistic aftercare solutions tailored to each patient's needs.
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Communication and Support: Clients/Patients will have access to support services and resources, and communication channels will be established for patients to reach out with questions, concerns, or for additional guidance.
3. Responsibilities
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Healthcare Providers: Responsible for developing personalized aftercare plans, providing clear instructions, and monitoring the patient's progress during follow-up appointments.
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Support Staff: Assisting in scheduling appointments, providing educational materials, and facilitating communication between patients and healthcare providers.
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Quality Assurance Department: Overseeing the implementation of aftercare procedures, ensuring compliance, and conducting periodic reviews for improvement.
4. Documentation and Evaluation
Detailed records of aftercare plans, patient progress, and follow-up appointments will be documented and periodically evaluated for effectiveness and improvements.
5. Continuous Improvement
This policy will be regularly reviewed and updated based on patient feedback, emerging best practices, and changes in medical knowledge to enhance the aftercare provided to patients.
6. Compliance
All staff members are required to adhere to this policy and actively participate in ensuring patients receive appropriate aftercare services.
Safeguarding Policy
We are committed to safeguarding children and vulnerable adults. Our aesthetics and medical team accept and recognises our responsibilities to develop an awareness of the issues which may cause children and vulnerable adult’s harm.
We endeavour to safeguard children and vulnerable adults by:
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An awareness of and adopting safeguarding guidelines through our practice procedures and policies.
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A code of conduct for the clinics team.
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Making staff and clients aware that we take child and vulnerable adult protection seriously and respond to all concerns.
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Sharing information about concerns with agencies who need to know and involving clients and children appropriately.
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Following carefully the practice procedures for staff recruitment and selection and, where appropriate, requesting enhanced criminal records checks and ISA Adult First checks.
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Providing effective management for staff by ensuring access to supervision, support and training.
This policy is underpinned by the following principles:
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Clients have access to information and knowledge to ensure that they can make an informed choice.
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Clients are given the opportunity to consider the various treatment options available to them. They are encouraged to participate fully in their treatments at the clinic.
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Clients are supported to make their own decisions and to give or withhold consent to treatment. Unless provided for otherwise by law, no-one can give or withhold consent on behalf of another adult.
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Information about clients held by the clinic is managed appropriately and all members of staff understand the need for confidentiality.
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The individual needs of each client are respected.
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The background and culture of all clients is respected.
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Clinic procedures ensure the safety of all who always use the service.
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Recruitment and selection procedures at the clinic are followed routinely and ensure that all required checks are carried out.
The local Safeguarding office can be contacted at:
Caerphilly County Borough Council
Penallta House
Tredomen Park
Ystrad Mynach
Hengoed
CF82 7PG
Tel: 01443 815588
Prescriptions Charges and Exemptions
Please note that Peppermint Group Ltd is an independent and private clinic, therefore, any prescriptions issued on a private basis are chargeable.
This is in the form of an admin fee to Peppermint Group and the cost medication at your selected pharmacy. Alternatively, the medical professional will arrange your prescription digitally and will automatically inform a pharmacy to deliver your medication. The pharmacy will contact you to make payment for any fees.
In some instances, your consulting medical professional may issue an NHS prescription and therefore the information below becomes relevant if you live in England: -
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
Wales: - is a prescription fee exempt country when using an NHS prescription.
When going abroad you can take your NHS medications with you. Please visit the NHS website for the latest Prescription Charges.
In Northern Ireland, Scotland and Wales prescriptions are free of charge.
Website Terms & Conditions
By using Our Site, you accept these Terms and Conditions.
Please read these Terms and Conditions carefully and ensure that you understand them before using Our Site. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.peppermintclinic.co.uk (“Our Site”). It is recommended that you print a copy of these Terms and Conditions for your future reference.
Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.
The following documents also apply to your use of Our Site:
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Our Privacy Policy, available at www.peppermintclinic.co.uk This is also referred to below in Part 15.
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Our Cookie Policy, available at www.peppermintclinic.co.uk This is also referred to below in Part 15.
1. Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; and
“We/Us/Our” means Peppermint Group Ltd.
2. Information About Us
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Our Site is operated by Peppermint Group Ltd. We are a limited company registered in England and Wales under company number 12163351. Our registered address is 229 High Street, Blackwood, NP12 1AL.
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Our VAT number is 385 0237 95.
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We are regulated by the Healthcare Inspectorate Wales.
3. How to Contact Us
To contact Us, please email Us at contact@peppermintclinic.co.uk or WhatsApp Us on 07368 520079.
4. Access to Our Site
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Access to Our Site is free of charge.
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It is your responsibility to make the arrangements necessary in order to access Our Site.
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Access to Our Site is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Site (or any part of it) at any time. We do not guarantee that Our Site will always be available or that access to it will be uninterrupted.
5. Changes to Our Site
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We may alter and update Our Site (or any part of it) at any time without notice.
6. Changes to these Terms and Conditions
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We may alter these Terms and Conditions at any time. If We do so, details of the changes will be highlighted at the top of this page. As explained above, your use of Our Site constitutes your acceptance of these Terms and Conditions. Consequently, any changes made to these Terms and Conditions will apply to your use of Our Site the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Site.
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If any part of the current version of these Terms and Conditions conflicts with any previous version(s), the current version shall prevail unless We explicitly state otherwise.
7. International Users
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Our Site is intended for users in the United Kingdom only. We do not warrant or represent that Our Site or its Content are available in other locations or are suitable for use in other locations.
8. How You May Use Our Site and Content (Intellectual Property Rights)
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All Content included on Our Site and the copyright and other intellectual property rights in that Content belongs to or has been licensed by Us, unless specifically labelled otherwise. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
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You may access, view, and use Our Site in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Site (or any part of it) for caching (this usually occurs automatically).
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You may print copies and download extracts of any page(s) from Our Site for personal use.
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Our status as the owner and author of the Content on Our Site (or that of identified licensors, as applicable) must always be acknowledged.
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You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or Our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Site for general information purposes by business users or consumers.
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Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyright, Designs and Patents Act 1988, ‘Acts Permitted in Relation to Copyright Works’, which provides exceptions allowing certain uses of copyright material including (but not limited to) non-commercial research and private study; text and data mining for non-commercial research; criticism, review, and reporting current events; teaching; accessibility; time-shifting; and parody, caricature, and pastiche. Further information is available from the UK Intellectual Property Office.
9. Links to Our Site
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You may only link to the homepage of Our Site, www.peppermintclinic.co.uk Linking to other pages on Our Site requires our express written permission.
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Links to Our Site must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
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You must not link to Our Site in a manner that suggests any association with Us (where there is none) or any endorsement or approval from Us (where there is none).
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Your link should not use any logos or trademarks displayed on Our Site without Our express written permission.
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You must not frame or embed Our Site on another website without Our express written permission.
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You may not link to Our Site from another website the main content of which is unlawful; obscene; offensive; inappropriate; dishonest; defamatory; threatening; racist, sexist, or otherwise discriminatory; that promotes violence, racial hatred, or terrorism; that infringes intellectual property rights; or that We deem to be otherwise objectionable.
10. Links to Other Sites
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Links to other websites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
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The inclusion of a link to another website on Our Site is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
11. Disclaimers
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We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up to date, but We make no warranties, representations, or guarantees (express or implied) that this will always be the case.
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If you are a business user, we exclude all implied representations, warranties, conditions, and other terms that may apply to Our Site and Content.
12. Our Liability
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Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be lawfully excluded or restricted.
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If you are a business user (i.e. you are using Our Site in the course of business or for commercial purposes), to the fullest extent permissible by law, We accept no liability for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
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If you are a business user, we accept no liability for loss of profit, sales, business, or revenue; loss of business opportunity, goodwill, or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
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If you are a consumer, you agree that you will not use Our Site for any commercial or business purposes and that We shall have no liability to you for any business losses as set out above.
13. Viruses, Malware, and Security
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We exercise reasonable skill and care to ensure that Our Site is secure and free from viruses and malware; however, we do not guarantee that this is the case.
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You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
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You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
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You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
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You must not attack Our Site by means of a denial-of-service attack, a distributed denial of service attack, or by any other means.
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By breaching the provisions of Parts 13.3 to 13.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities, and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
14. Acceptable Usage of Our Site
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You may only use Our Site in a lawful manner:
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You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply.
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You must not use Our site in any way, or for any purpose, that is unlawful or fraudulent; and
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You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
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If you fail to comply with the provisions of this Part 14, you will be in breach of these Terms and Conditions. We may take one or more of the following actions in response:
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Suspend or terminate your right to use Our Site.
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Issue you with a written warning.
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Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach.
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Take further legal action against you, as appropriate.
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Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
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Any other actions which We deem reasonably appropriate (and lawful).
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We hereby exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in Part 14.2) in response to your breach.
15. How We Use Your Personal Information
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We will only use your personal information as set out in Our Privacy Policy, available from here and Our Cookie Policy, available from here.
16. Communications from Us
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If We have your contact details, we may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Site or to these Terms and Conditions.
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We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from Us include an unsubscribe link. If you opt out of emails from Us, it may take up to 48 hours for your request to take effect and you may continue to receive emails during that time.
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For questions or complaints about communications from Us, please contact Us using the details above in Part 3.
17. Law and Jurisdiction
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These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
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If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Part 17.1 takes away from or reduces your legal rights as a consumer.
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If you are a consumer, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
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If you are a business user, any dispute, controversy, proceedings, or claim between you and Us relating to these Terms and Conditions or to the relationship between you and Us (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Disability Access Statement
At Peppermint Clinic, we are committed to providing accessible and inclusive services to all of our patients, including those with disabilities, wherever possible. Please find details regarding our access and toilet facilities below:
Clinic Access:
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Entrance: Our clinic is not totally wheelchair accessible, with one step (approx. 5 inches), low threshold door at the entrance. A wheelchair can be tilted over this step with assistance.
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Parking: Designated accessible parking spaces are available near the entrance of the clinic (entrance next to the Texaco Petrol Station). These spaces are clearly marked for Blue Badge holders on the top level as you drive in.
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Treatment Rooms: We have two treatment rooms located on the ground floor with further treatment rooms on the first floor, no elevator in situ. We have tried to design these rooms with our patients age and mobility in mind.
Toilet Facilities:
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Restrooms: We have a same sex toilet facility located on the ground floor, close to the main reception area. Sadly, due to limited space in the building this toilet will not accommodate a wheelchair user.
Additional Assistance:
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If you require any additional assistance during your visit, please do not hesitate to inform our staff. We are here to support your needs and ensure your experience at the Peppermint Clinic is comfortable and stress-free.
Accessibility Statement for Peppermint Clinic
Peppermint Clinic is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Peppermint Clinic’s website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of Peppermint Clinic’s website. Please let us know if you encounter accessibility barriers on the Peppermint Clinic website:
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Phone: 07368 520079
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E-mail: contact@peppermintclinic.co.uk
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Postal address: 229 High Street, Blackwood, NP12 1AL
We try to respond to feedback within 5 business days.